Words, alone, aren't enough to express how grateful I am for the care Senior Solutions provides my mom on a daily basis. The care Senior Solutions offers is out of love and compassion. My mother transitioned from her home to independent living, June, 2023. Without Senior Solutions, this move would have been impossible. My mom is happy, safe and very well looked after. Thank you for all of your hard work, dedication and friendly attitude. You give my family a peace of mind. We are very grateful for all of your hard work. Thank you for your care you give to my mother.

I would like to take a moment to share some thoughts about Barbara Bellman, Heather Carson and the staff at Senior Solutions. They came into our family’s life at a pivotal moment as our father transitioned from being fully independent to needing assistance with most of his daily personal care needs. The transition came quickly for my father who was suffering from a stroke, early stage dementia and Parkinson’s. We were fortunate to find Senior Solutions at that time as we were totally unfamiliar and unprepared with how to manage this stage in my fathers life. Never having needed assistance before we were all very skeptical of the process, uncertain of the level of care needed and who was available to help fill this gap. My parents insisted that outside help wasn’t necessary and that they would not be comfortable with it. But after several late night falls and trips to the emergency room, I finally reached out to Barbara. We spoke for almost an hour though it only took her a few minutes to convince me of the heart and mission of Senior Solutions. I had so many questions and she was patient and helpful answering all of them, sharing her own personal experience with her parents and their care needs. Her vision was a care service that filled the (very big) gap between independent living and formalized assisted living / nursing care. After a week of talking it over, we chose to move forward with Senior Solutions for my father. In stepped Heather Carson who picked up right where Barbara left off. Again, her patience and thoughtfulness put us at ease right away. It was clear from the beginning how hard Heather worked to provide us the level of care and communication that we were hoping for. While we knew they had many clients to serve and were very busy, we always felt important and heard. There was nothing institutional or routine about how they approached us and it didn’t take long for my parents to adjust to and welcome the help. My father had never asked anyone other than my mother for help before and very suddenly, strangers were assisting him with toileting, showering and other very personal and private moments. Still it didn’t take long for my parents to come around to welcoming the new assistance. In stepped Vicky, Ben and Nancy, each helping to assist my father daily with these tasks in addition to driving them to doctors appointments, going to lunch, helping with laundry, dishes, cleanup and assisting him with his physical therapy ‘homework’. While their assistance was directed towards my father, their presence was a great benefit to my mother, freeing her from being the only caregiver present in Buffalo. My brothers and I live out of town. Heather and especially Vicky made sure to keep open a clear line of communication to talk about daily needs, adjustments to care and a monthly schedule. Heather would reach out to see what appointments were coming up and communicate with my mom and me about the next month's schedule. They approached their work with empathy, professionalism and a level of care that we quickly became comfortable with and they won our trust over quickly. In the last few weeks my father has had to transition to nursing care. This was a six to eight week period of hospital visits, rehabilitation stay and finally, the need for him to move onto full time nursing care. Senior Solutions stepped up to help us through this process as well. It was scary and challenging not knowing a few weeks ago where my father would be and who would care for him. Senior Solutions and Vicky in particular became advocates and were pivotal in us feeling supported through this process. In short, once we started with them, it felt like my father had someone in his corner while we as a family worked on other aspects of his care.

We can’t thank Senior Solutions enough. They walk their walk and we are forever grateful to them for their time, care and compassion. Thank you.

“There are few words to express the depth of gratitude we all have for each of you, individually, and for all of you, collectively. The care and compassion you offered my dear mother, Yvonne is beyond compare. For those of you who spent more time with her I know you formed an indelible bond, in your own way; you made her laugh, you gave her comfort, you cheered her on. Believe me I am aware that you grieve right alongside us. My mom had a way of welcoming people into the fullness of life, even as her own earthly life was declining. Thank you for helping her journey to her new life; her death was peaceful and prayerful. I pray for you in your continued and beautiful work.”

“My thanks to Linda for driving me to my doctor’s appointment last monday. Also Jane and I enjoyed the doughnuts she bought for us on the way back. The sunday dinners have been great and much appreciated. The aides continue to be important and helpful to us. Thanks for everything.”

“Words can’t express how grateful I am that you came into our lives 6 months ago. The angels you sent to my parent home showed the same level of kindness and compassion that you have to me, my mom, and Joe. I’m so thankful you started Senior Solutions, and if there’s ever anything you need to help this incredible business grow, count me in in!”

“Thank you for coming to my birthday celebration - and adding so much to it. Singing “Happy Birthday” and bringing a delicious chocolate cake, a beautiful scarf, and handkerchiefs. This was a surprise and very much appreciated. I am sending a similar note to Heather. Best wishes.”

Senior Solutions (also known as hearts and hands of WNY) was extremely helpful to me when I fell and broke 3 ribs shortly after my 90th birthday. The CNAs who were sent to help me around the clock were always punctual and were very helpful to me. Twice in the two months while I was being helped 24/7 by this agency, the designated aide was ill and could not work. The supervisor immediately sent a replacement. This supervisor readily available by phone and always responsive. I have already recommended them to two friends.

“Senior Solutions of WNY has been such a gift to our family. The owner, Barb, is so warm and engaging. She truly listens to the needs of the clients. We have been thrilled with the care that our mom has received. Staff is caring, kind and compassionate. Connecting with Senior Solutions has allowed us to breathe easier knowing that our mom is well cared for. So thankful for this agency and the asset it is to our community!”

“Thank you, a worrisome day turned into a great day!”